Trustee and Guardian announces two restructures: Wills & Estate Planning and Customer Experience

NSW Trustee and Guardian (NSWTG) has announced a restructure of both the Wills & Estate Planning division (previously known as the Branch Network) and the Customer Experience Division A staff consultation session for affected staff was held via MS Teams on Monday 4 April 2022. PSA staff also attended the session. A copy of the Change Management plan for the respective restructures can be found…

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e-toll woes: PSA asks, 'Where was the consultation?'

The PSA has been shocked to learn about the recent debacle with Transport for NSW (TfNSW) implementing a system change which, according to recent media reports, has impacted up to some 80,000 account holders across NSW. While the TfNSW Chief Operations Officer may have apologised unreservedly to the affected customers, the PSA is not aware of any such acknowledgement towards the Service NSW staff in…

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Postponed: Taronga BBQ

Due to the wet weather, the BBQ scehdued  7 April at Taronga Zoo, Sydney, has been postponed. Members will be advised of a new date in a future bulletin.

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Resilience NSW: Wollongbar Base Camp update

The PSA met with Resilience Management on Monday 4 April. In the meeting, management advised that a decision is yet to be made regarding re-establishing the Wollongbar Base Camp following it being washed out last week. Management stated that if this were to be the case, the base camp it would be on more stable ground. The PSA advised that following our members' experience over…

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Group Director’s memorandum: Working One Out in OSP (single versus co-facilitation of groups)

Thank you to all the members who provided feedback to the PSA’s last bulletin on the matter. This bulletin can be accessed HERE. On 1 April 2022, the PSA met with the Department regarding the Group Director’s memo. The PSA advised that while there had been discussion about the memo within the context of the Mid North Coast Correctional Centre hostage situation, consultation more broadly…

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