Housing Contact Centre restructure survey

Sep 20, 2017

Housing Contact Centre restructure survey – September 2017 (PDF version)

We need your feedback

The following survey has been designed by your workplace delegates to gauge feedback in regard to the HCC restructure which has come about because of the FACS Cluster Operating Model (COM) restructure.

The previous Operations Leader roles at the HCC are to be deleted under the COM, and new job descriptions designed for the Team Leader roles. To date we are not sure if there will be any impact on the Client Service Officer roles or Housing Contact Centre functions.

To ensure workplace delegates are fully informed, we are surveying staff about the HCC Restructure.

The survey data collected will be used to address the issues impacting the HCC members. If you prefer, you can answer all questions and write comments anonymously.

It should take less than five minutes to complete the survey, and we encourage you to take advantage of the comments field after each question.

This is your chance to have your say! Survey closes Tuesday, 26 September 2017.

Click the link HERE to complete the survey.

Why nominate to become a Housing delegate?

Aug 17, 2017

Why nominate to become a Housing delegate – August 2017 (PDF version)

NOMINATE TODAY!

To find out how to nominate to be a delegate, click HERE.

Delegates are the key to building collective strength

Collective representation is critical for building power in your workplace. A key role of delegates is organising members in the workplace as a group and encouraging them to become active in the union’s affairs.

Delegates assist in protecting, and wherever possible, advancing, the interests and rights of members at the local level. They also participate in departmental committees, branch or workplace groups.

Organising colleagues to strengthen the union and make sure they are active, united and strong in their stance is a key part of the role of delegates.

Delegates are elected by their workmates to be their spokesperson and represent their interests. Involving workmates in union matters whenever and wherever possible is the key to a strong union.

You get support from the union office

PSA organisers are able to assist in arranging meetings with members, recruiting new members and providing the resources and material that will enable the building of union strength in the workplace.

Delegates have access to a range of trade union training provided by the PSA. These courses include ‘the role of the delegate’, ‘improving negotiating skills’ and ‘dealing with bullying in the workplace’. The full list of training courses available is on the PSA website HERE.

If assistance is required with an industrial matter, you can call the PSA’s dedicated Member Support Centre on 1300 772 679.

You have legislated and award rights, entitlements and protections

Delegates have a legal right to carry out union responsibilities in the workplace.

Depending on the workplace, these duties include:

  • a range of activities that can be considered being on duty, such as distributing official PSA material or attending induction sessions for new employees
  • time to attend and prepare for meetings in the workplace
  • access to facilities such as notice boards, telephones and email in the workplace
  • leave to attend union training, participate in committees or to attend industrial proceedings.

Delegates are encouraged to familiarise themselves with the full details of their rights in clauses 53-64 of the Crown Employees (Public Service Conditions of Employment) Award 2009.

Interested in becoming a Housing delegate?

Aug 11, 2017

Interested in becoming a Housing delegate – August 2017 (PDF version)

  • Would you like to become more involved in your union?
  • Interested in working with PSA members in your workplace?
  • Become a PSA delegate.

PSA delegate elections for the Housing Departmental Committee (DC) are on now.

If you want to have a say in how your union is run and want to be part of a collective effort to improve your rights at work by building strength on the ground, we encourage you to nominate and get involved in your union, the PSA.

You can find more about the role of delegates HERE.

How to nominate

Nominees, nominators and seconders must be financial members of the Association as at 27 July 2017 and work for Housing NSW.

The call for nominations is for the following number of delegates from the electorates listed below:

If you want further information about electorates, email us at FACSOrganising@psa.asn.au.

Electorate 1 – Metropolitan Sydney WEST
2 delegates required

Electorate 2 – Metropolitan Sydney STH WEST
4 delegates required with at least 1 from the Housing Contact Centre

Electorate 3 – Metropolitan Sydney INNER and EAST
3 delegates required with at least 1 from Head Office

Electorate 4 – Metropolitan Sydney NORTH
1 delegate required

Electorate 5 – North Coast (Lismore PSA Office)
2 delegates required

Electorate 6 – South East (Wollongong PSA Office)
2 delegates required

Electorate 7 – South Western (Wagga PSA Office)
1 delegate required

Electorate 8 – North West (Tamworth PSA Office)
1 delegate required

Electorate 9 – Central West (Bathurst PSA Office)
1 delegate required

Electorate 10 – Newcastle/Central Coast (Newcastle PSA Office)
2 delegates required

Electorate 11 – Aboriginal Housing
1 delegate required

Note: the executive of the PSA reserves the right to vary the electorates in event of changes in membership.

Nominations must be on the prescribed form (or facsimile of it).

Nomination Forms are available HERE or at the 5th floor Inquiry counter, PSA House 160 Clarence Street Sydney or from Regional Offices.

Each nomination must be seconded by two other persons who are from the same group and electorate as the nominee and are financial members of the PSA as at 27 July 2017.

Nominations may be submitted:

by post:
GPO Box 3365, Sydney NSW 2001

by email:
elections@psa.asn.au

by hand delivery:
PSA Inquiry counter on Level 5
160 Clarence Street, Sydney

faxed to:
(02) 9262 1623

so as to reach the PSA Head Office no later than 4pm Thursday, 24 August 2017 [extended from 18 August].

Housing members – Want to get more involved in your union?

Aug 3, 2017

Housing members – Want to get more involved in your union? – August 2017 (PDF version)

  • Would you like to become more involved in your union?
  • Interested in working with PSA members in your workplace?
  • Become a PSA delegate!

Your Public Service Association (PSA) delegate elections for the Housing Departmental Committee (DC) are on now.

If you want to have a say in how your union is run and be part of a collective effort to improve your rights at work by building strength on the ground, we encourage you to nominate and get involved in your union, the PSA.

You can find more about the role of delegates HERE.

Nominate to be a delegate on the Housing DC

Nominees, nominators and seconders must be financial members of the Association as at 27 July 2017 and work for Housing NSW.

Nominations are called for the following number of delegates from the electorates listed below:

For further information about electorates, email us at FACSOrganising@psa.asn.au

  • Electorate 1 –Metropolitan Sydney WEST
    2 delegates required
  • Electorate 2 – Metropolitan Sydney STH WEST
    4 delegates required with at least 1 from the Housing Contact Centre
  • Electorate 3 – Metropolitan Sydney INNER and EAST
    3 delegates required with at least 1 from Head Office
  • Electorate 4 – Metropolitan Sydney NORTH
    1 delegate required
  • Electorate 5 – North Coast (Lismore PSA Office)
    2 delegates required
  • Electorate 6 – South East (Wollongong PSA Office)
    2 delegates required
  • Electorate 7 – South Western (Wagga PSA Office)
    1 delegate required
  • Electorate 8 – North West (Tamworth PSA Office)
    1 delegate required
  • Electorate 9 – Central West (Bathurst PSA Office)
    1 delegate required
  • Electorate 10 – Newcastle/Central Coast (Newcastle PSA Office)
    2 delegates required
  • Electorate 11 – Aboriginal Housing
    1 delegate required

Note: the executive of the PSA reserves the right to vary the electorates in event of changes in membership.

Nominations must be on the prescribed form (or facsimile of it).

Nomination Forms are available HERE, at the 5th floor Inquiry counter, PSA House 160 Clarence Street Sydney or from Regional Offices.

Each nomination must be seconded by two other persons who are from the same group and electorate as the nominee and are financial members of the Association as at 21 June 2017.

Nominations may be submitted:

by post:
GPO Box 3365, Sydney NSW 2001

by email:
elections@psa.asn.au

by hand delivery:
PSA Inquiry counter on Level 5,
160 Clarence Street, Sydney

faxed to:
(02) 9262 1623

so as to reach the PSA Head Office no later than 4pm Friday, 18 August 2017.

Housing NSW relocation bulletin

Jul 27, 2017

Housing NSW relocation bulletin – July 2017 (PDF version)

The PSA upholds meaningful consultation over relocations

The PSA is aware a number of Housing Services members across NSW face the prospect of office relocation in the near future. Consultation between the PSA and FACS management concerning these relocations is imperative and ongoing.

The Accommodation Guidelines Working Group

At a peak level, the PSA participates in the Accommodation Guidelines Working Group. It is chaired by the FACS Manager of Accommodation Planning, Procurement, Strategy and Planning, who coordinates all Housing Services office relocations and office fit-outs across New South Wales. This group, which meets monthly, has PSA representation from Community Services as well as Housing, since increasingly these services are delivered in colocated offices.

Planning Advisory Groups

At a more local level, Planning Advisory Groups (PAGs) provide a forum for direct consultation between FACs management and impacted PSA members regarding their concerns over proposed office relocations. It is important for the PSA to maintain representation on PAGs and for those who do attend the consultations to report back to other members in affected offices, providing current information about the relocation. PSA member input in these groups is an invaluable and influential contribution that can affect a different outcome.

Relocations

If you have any concerns over a proposed relocation that may affect your housing office please talk to your workplace delegates, PSA organiser and/or industrial officer. The PSA continues to support your concerns over relocation being raised with FACs management at both a peak and local level.

PSA Staff

Kris Cruden – Industrial Manager

Siobhan Callinan Senior Organiser

Katy AmblerIndustrial Officer

You can support the work of the PSA and your local delegates by asking your colleagues to JOIN their union.

If you have any questions about this bulletin please email FACSOrganising@psa.asn.au

Update and Connect with the PSA: If you have moved home or work location, or you have changed your contacts, please update your membership details HERE.

Social Housing Management Transfer (SHMT)

Jul 26, 2017

Social Housing Management Transfer (SHMT) – July 2017 (PDF version)

PSA consults with FACS promoting public sector employment for our members

Since the NSW Government announced last October it was transferring of up to 35 per cent of public social housing into the hands of private/community housing providers, the PSA has actively engaged in consultation with FACS over the implementation.

We know our members in the four impacted districts stand to lose public sector job security and face an uncertain future work environment under not-yet-determined private/community housing providers.

The PSA insisted on a change management plan to navigate the process of transferring tenancy, access-and-demand services and project/support functions from Housing Services NSW to the non-government sector. This plan has formed the basis for ongoing consultation.

What the PSA is doing now…

SHMT Working Group

Until the tender process is complete and new providers are finalised (now proposed to be end of October), the PSA will not know the details of who the new providers are or what ‘comparable roles’ they will have to offer our members in each location.

Once the new providers are established, the agreement dictates they work with FACS to identify ‘comparable roles’ within their new structures and co-design a process where impacted Housing Services employees, identified as having a ‘comparable role’, will be given the opportunity to express interest in it.

Before that time, the PSA is engaged in regular monthly consultations with the department through the SHMT working group, which includes FACS HR and District Directors.

This group currently provides updates on the management of vacancies prior to the transfer and on the uptake of FACS-funded training, available to affected employees.

It is unlikely transfers will actually commence before late 2017 and it will be a staged process though to mid-2020.

The PSA will regularly update members as more information becomes available.

What you can do now…

Vacancies

The PSA encourages affected members who are interested in current housing services vacancies in an un impacted area to apply now, prior to the transfer.

Training and certifications

Securing training and professional development opportunities are an important part of supporting staff through a significant change such as the privatisation of public housing.

One positive outcome for affected staff would be to access the SHMT training funding. This funding can be applied to almost any training you wish to do.

The PSA strongly recommends impacted members take full advantage of the FACS training funding, by applying for FACS to pay for courses you are interested in. So far, a number of employees have had their applications approved for a range of certificate courses through to undergraduate degrees (reviewed annually).

PSA Staff

Kris Cruden – Industrial Manager

Siobhan Callinan – Senior Organiser

Katy Ambler – Industrial Officer

You can support the work of the PSA and your local delegates by asking your colleagues to JOIN their union.

If you have any questions about this bulletin please email FACSOrganising@psa.asn.au

Update and Connect with the PSA

If you have moved home or work location, or you have changed your contacts, please update your membership details HERE.

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