Health Care Complaints Commission – member update

Sep 19, 2017

Health Care Complaints Commission – member update – Sept 2017 (PDF version)

A meeting of the Workplace Consultative Committee took place on 15 September 2017. The following issues were discussed:

  1. Public Service Commission – People Matters Survey

The appointment of Ms Carmel McGregor as consultant following the results of the People Matters Survey was discussed. Advice was provided that the consultant would be seeking further information, holding focus groups, meeting one-on-one with staff and preparing a report which will include recommendations. This work is to be completed by mid-October 2017.

The PSA requested the Terms of Reference for Ms McGregor’s engagement be made available to staff. This was agreed to.

It was made clear at the meeting the consultant would not have access to the free text – the comments made by staff – in the survey. This reflects a determination by the PSC on the basis of confidentiality.

The PSA believes the results of the People Matters Survey are deeply concerning, a fact which was acknowledged by management. It indicated it is hoping Ms McGregor’s work assists in developing strategies that can be readily implemented to improve staff engagement and ensure staff are “safe, happy and supported”. Clearly this is going to require a much bigger effort than the work of a consultant engaged until mid-October.

The PSA indicated we would be available to meet with Ms McGregor. We encourage staff to participate in the process. If any difficulties are encountered, please let the PSA know and we will follow up on your behalf.

  1. PSA staff survey

With the release of the People Matters Survey, it was an opportune time to provide management with the results of the PSA’s staff survey.

The full results of the PSA’s survey, which include comments from staff, have not been provided at this stage due to the issue of confidentiality. Similar concerns are identified to the People Matters Survey, particularly in relation to bullying issues.

The PSA thanks all members who participated. We will be guided by members’ views as to whether to provide the full report to management.

  1. Workload

The PSA again raised concerns about the heavy workload experienced by staff and the work, health and safety risks this poses.

Management denied any one staff member would ever have a caseload of 300. The PSA was advised there has been a decrease in work allocated to assessment officers. We were advised staff are working on reducing the backlog and steps are being taken to relieve pressure points in the lead-up to the Christmas/New Year period.

Members may wish to provide feedback on this matter. The PSA reiterated its concerns about excessive workloads and the need for significant and sustained improvement as a matter of urgency.

  1. Refurbishment project

Management advised it is proposed to change desk configurations, repurpose the current conference room, change the reception area and improve the kitchen space. The PSA was advised hot-desking was not part of the project. This is welcome news.

The PSA raised the work, health and safety issues that exist at the HCCC in terms of boxes and files and made the point the refurbishment was an opportunity to address these.

The PSA recommended an Accommodation Working Group be established, including staff representation. This was agreed to.

  1. Policy update

The HCCC is reducing the number of policies from over 30 down to 16. A policy on performance management is close to finalisation and the PSA encourages all staff to familiarise themselves with this document when it is issued.

  1. Social media policy

The PSA was advised the HCCC had no social media policy. The PSA argued all agencies should have social media policies to provide staff with appropriate guidance. Management agreed to take this on board in the current policy work being undertaken. The PSA has subsequently provided an example of a social media policy to assist in the process.

As the HCCC does not have a social media policy as this point in time, the PSA has some practical suggestions to pass on to members following a presentation at the recent PSA Women’s Conference. We recognise our HCCC members are dealing with sensitive information on a daily basis and are likely to be conscientious users of social media, however, there is no harm in considering a few simple steps to protect yourself:

  • There is no general right to privacy in Australia when it comes to social media. Employers may be able to take disciplinary action against employees if online activities have an impact on the employment relationship
  • Be careful about making comments about your agency, the government, its policies or co-workers on social media, particularly with an ‘open’ social media account or where you are ‘friends’ with co-workers
  • Check social media privacy settings. You might want to consider having them set at the highest possible level and avoid having your account accessible by the public at large
  • Be careful in ‘liking’ or ‘retweeting’ comments which have negative impact on your employer’s reputation. They may imply agreement
  • If you have open social media, think about how photos you post may be perceived by your current employer or prospective employers checking up on you. ***

Your PSA industrial officer is Carmel McKeough –

Update and Connect with the PSA

If you have moved home or work location, or you have changed your contacts, please update your membership details HERE.

*** Advice provided to PSA members by Maurice Blackburn Lawyers at PSA Women’s Conference on 13 September 2017.


Govt spends tens of millions on consultants, tries to block pay rise for disability workers

Sep 19, 2017

PSA media release

The Public Service Association (PSA) has slammed the $10 million rise in the budget for consultants in one public sector agency alone while the Government cuts jobs and argues against a 2.5% pay rise for disability care workers.

“The Treasurer can defend the expenditure on the basis the Government is undertaking “unprecedented and complicated reforms” but what he doesn’t say is that process involves the wholesale sell off of public services in NSW such as the Land Titles Registry, disability and Out of Home Care,” said Acting PSA General Secretary, Troy Wright.

“The savage irony is that many of these Departments are spending money on consultants to manage the after-effects of employees being replaced with consultants”.

Read the full media release HERE.





NOTICE: CHANGE OF MEETING LOCATION – Crown Solicitor’s Office – PSA union meeting WHS/HSR basics and open plan proposal

Sep 19, 2017

NOTICE: CHANGE OF MEETING LOCATION – Crown Solicitor’s Office – WHS and HSR basics and open plan proposal – September 2017 (PDF version)

Date:  Wednesday 20 September

Time:  1pm – 2.15pm

Venue:  UPDATE – Heritage Room, Level 7



  1. “Work Health & Safety, and Health &Safety Representative Basics” Presentation by PSA WHS specialist, Suzanne Mann
  2. Report-back of PSA meeting with CSO management, 13.09.2017
  3. Discussion of concerns and feedback about open plan office proposal
  4. Discussion of future strategy
  5. Callout for workplace delegates and health & safety representatives
  6. Importance of building negotiating influence with management by increasing PSA membership – encouraging your colleagues to join the PSA
  7. Next PSA members’ meeting.



United we bargain, divided we beg – A unionised workplace is a fairer one!


PSA bulletin and meeting notice – DFSI – Better Regulation – Customer Experience

Sep 18, 2017

DFSI – Better Regulation – Customer Experience – Sept 2017 (PDF version)

KPIs for managers to reduce your unplanned leave

Concerns have been expressed by members across Customer Experience, and raises particular concern for the PSA, on the implementation of KPIs for managers.  One KPI encourages managers to reduce your rate of unplanned leave. In essence, a manager’s performance is being measured against how much of your unplanned leave they are able to reduce.

This is wholly inappropriate. Implementing such KPIs for managers will inevitably lead to management practices which conflict with sick leave and FACS leave entitlements.

Examples of this practice have recently been brought to the attention of the PSA, including examples of staff being pressured to use a portion of recreation leave in instances where they have applied for a period of carers/FACs leave.

If your manager has pressured you in this way please notify your union delegate.

Recreation leave exceeding 25 days

Also, some members have been requested by their managers to make provision to reduce their recreation leave balance when it exceeds 25 days.

Members should be aware that the only time Management can direct you to take recreation leave is when your accrued balance reaches six weeks.

The relevant Clause of your Award states:

Cl 77.2.3   The Department Head shall notify the staff member in writing when accrued recreation leave reaches 6 weeks or its hourly equivalent and direct staff to take at least 2 weeks recreation leave within 3 months of the notification at a time convenient to the Department.

The PSA will be holding a members’ meeting this Thursday, 21 September to discuss and sort through these issues.

From:       12:30-1:30pm

Address:  Customer Experience

Level 8, Room MQT08-M01-16V

Macquarie Tower

10 Valentine Avenue, Parramatta



Illawarra disability members – Workplace group elections

Sep 18, 2017

Illawarra disability members – Want to get more involved – Sept 2017 (PDF version)

Want to get more involved in your union?

  • Would you like to become more involved in your union?
  • Interested in working with PSA/CPSU NSW members in your workplace?
  • Become a PSA/CPSU NSW delegate!

Your PSA/CPSU NSW delegate elections for the Illawarra Disability Workplace Group are on now.

If you want to have a say in how your union is run and be part of a collective effort to improve your rights at work by building strength on the ground, we encourage you to nominate and get involved in your union, the PSA/CPSU NSW.

As the privatisation begins it is more important than ever to have strong representation so that we can fight for a fair workplace and protect your conditions into the future.

You can find more about the role of delegates HERE


Nominate to be a delegate on the Illawarra Disability Workplace Group

Nominations are called for the following number of delegates in the positions listed below:

  • Chair
  • Secretary
  • Vice Chair
  • Assistant Secretary
  • Women’s Officer
  • Mount View Delegate

Please note our previous bulletin did not include the Assistant Secretary position. This was an error and has been rectified in this bulletin.

Nomination Forms are available HERE, at the 5th floor Inquiry counter, PSA House,
160 Clarence Street Sydney or from the Wollongong Regional Office.

Each nomination must be seconded by two other persons who are from the same group as the nominee and are financial members of the Association.

For further information, email us at

Nominations may be submitted:

by post:
GPO Box 3365, Sydney NSW 2001

by email:

by hand delivery:
PSA Inquiry counter on Level 5,
160 Clarence Street, Sydney

faxed to:
(02) 9262 1623

so as to reach the PSA Head Office no later than 5pm Monday, 25 September 2017.

Come and celebrate, enjoy some light refreshments on us…

The election will be held along with a celebration of the fantastic PSA/CPSU NSW win in court that protects your rostering principles on:


Thursday, 28 September 2017


Robert Jenkins Room – Berkeley Sports

5 Wilkinson Street, Berkeley


Housing members at Liverpool – Get to know your delegates

Sep 18, 2017

Housing members at Liverpool – Get to know your delegates – Sept. 2017 (PDF version)

A new Workplace Group Committee has been elected to represent and support PSA members at the Housing Contact Centre.

Your delegates are:

David Mathias, Chairperson
Satvindar Singh, Secretary
Grace Borsellino, Women’s Officer

The other delegates are:

Donna Jimeno
Susan Simpson
Klaled El Cheikh
Martin Sharan
Joan Davis
Jessica Niemann

The HCC Workplace Committee meets four times a year and has an Annual General Meeting to which all PSA members are invited.

As well as the Workplace Group Committee, there is the Housing Departmental Committee (DC) which represents all members in Housing across the state. Your delegates on the DC are David Mathias and Satvindar Singh who will represent local Housing offices in the SWS District. The HCC positions on the DC were previously held by Kristelle Taylor and Bob Gauke and we thank them for their contribution.

PSA Organiser Vivette Horrex regularly visits the HCC workplace, so please drop in and say hello or contact by Vivette or mobile 0408 410747.

Joint Consultative Committee

The PSA Industrial Officer, Katy Ambler and HCC Workplace delegates meet quarterly with the HCC Director as part of the Joint Consultative Committee (JCC).

The PSA has a Member Support Centre for further assistance with an industrial matter. Contact 1300 772 679.

If you want to get involved in PSA campaigns, please contact us. How?

Training and ongoing support is provided.


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