General Training Courses

2018 Training Courses

  • Introduction to the PSA – Tuesday 20 February
  • Role of the Delegate – Tuesday 27 February
  • Care and Resilience – Wednesday 28 February
    PLEASE NOTE: Course is now full – limited spaces are available for members requiring Auslan interpreter
  • Women in the Union – Tuesday 13 March
  • Dealing with member issues – Wednesday 21 March
  • Workplace Bullying – Tuesday 3 April
  • Meeting + Negotiation Skills – Tuesday 10 April
  • Dealing with restructures – Friday 4 May
  • Work, Health + Safety – Tuesday 8 May + Wednesday 9 May
  • Public Speaking – Tuesday 15 May


  • Intro to the PSA – Tuesday 5 June
  • Role of the Delegate – Tuesday 12 June
  • Workplace Bullying – Tuesday 19 June
  • Care and Resilience – Wednesday 20 June
  • Achieving workplace flexibility – Wednesday 27 June



  • Health and Safety Representative training – Monday 15 January to Friday 19 January 2018
  • Health and Safety Representative training – Monday 19 February to Friday 23 February 2018

Both courses are for five days and will be held at PSA House and are available to elected Health and Safety Representatives. The cost of the course for your agency is $800, and to register for the course you must fill out the registration form (HERE) and have it approved by your Manager. Please return completed form either by email to or by fax to 9262 1623.


Training Application Form (link)


Role of the Delegate
This course discusses the role of the delegate and active members: what delegates do, delegate protections, organising skills, recruitment, working with issues, union values and involvement. Any member can learn from this course and is welcome to apply.

Dealing with member issues
This course is for delegates who want to develop their ability to assist members with individual workplace issues. The course will look at how deal with individual issues by using the problem solving framework, and by developing advocacy skills. (one day course)

Dealing with Bullying in the Workplace
Designed to assist members and delegates in dealing with bullying and harassment at work. (one day course)

Dealing with Restructures:
Government guidelines that inform the restructures process, how the PSA responds to restructures at the consultation and implementation stages, the role members and delegates can play, discussion around specific restructures and case studies. Fact sheets and other resources are provided to assist members in the workplace.

Achieving Workplace Flexibility:
This course will look at the benefits of workplace flexibility and what flexible work practices exist in the NSW public sector. It will examine what you can do to access and implement these flexible work practices, by providing negotiation and organising strategies.

Women in the Union:
Celebrate International Women’s Day in 2018 by learning about the important role women have and can play in building strong unions. Topics include history of women’s participation in the workforce, your rights and entitlements, union structures, assertiveness, EEO and anti-discrimination.

Care and Resilience:
This course provides information, strategies and resources to build personal resilience and enhance mental health awareness.
It also provides participants with strategies to identify and support a colleague/s with mental health issues and encourage them to seek professional help.

Public Speaking:
Speaking in public is something that all union activists will have to do at some stage. This course is designed to assist PSA delegates and activists to be more confident public speakers.

Work, Health + Safety:
This course is for PSA/CSPU delegates and activists who are committed to actively improving health and safety in their workplace, and who may also be interested in becoming a Health and Safety Representative. By the end of this course participants will have an understanding of WHS frameworks, understand WHS duties and enforcement provisions, know how to resolve WHS issues and to do a WHS risk assessment. As well,  as having a good understanding of the WHS consultation processes and the importance of the role of a Health and Safety Representative.



These courses are available at no charge to PSA/CPSU members.
Non-members wishing to attend our training will need to submit a membership application first.

All training courses are held at PSA House, 160 Clarence St, Sydney unless otherwise stated.
NB: Lunch is not provided. Tearoom facilities available (tea,coffee,fridge,microwave)

Special Needs
If you have a disability and/or special needs, please contact the PSA training staff at the time of your enrolment.

Special leave for Trade Union Training
Most state public sector members are entitled to paid Trade Union Training Leave. Your delegate/organiser will be able to provide the details.

contact by email:


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