Your union, the PSA, met with senior representatives from the Department of Customer Service (DCS) on Monday, 21 September 2026, for a briefing regarding the proposed Government Technology Platforms (GTP) Restructure Management Plan (RMP).
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Department meeting and embargo on revised proposals
During the meeting, Department representatives presented an overview indicating some minor revisions and adjustments to the proposed structure resulting from member feedback and PSA advocacy.
However, the Department has placed this information under strict embargo pending internal executive approval.
Because of this embargo, the PSA is currently prevented from releasing the specific details and role breakdowns to you. The PSA made it clear to management that genuine consultation cannot occur while the union is restricted from sharing full information with affected staff to seek your informed feedback and instructions. We have requested the immediate release of an unembargoed document.
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Core ongoing concerns
Despite discussions regarding potential revisions, the core issues in this restructure remain unresolved:
- Permanent job destruction: the Department continues to target significant numbers of permanent public sector roles for elimination without providing verified business cases or financial models.
- Casualisation by stealth: ongoing, core public sector functions are still slated for conversion into insecure temporary contracts ending in July 2027, breaching the Premier’s Core Work Policy (Circular C2025-05) and the Government Sector Employment Act 2013.
- Protection of costly contractors: DCS continues to spend thousands of dollars each week on external contractors in senior roles without justifying why this ongoing work is not insourced to permanent staff.
- Unmitigated workload & burnout: slashing permanent roles while keeping all service deliverables intact guarantees severe workload intensification for a workforce where 60 per cent already report acute burnout, creating severe work health and safety risks.
- Withheld evidence: DCS continues to assert that it has met its legal consultation obligations while maintaining a blanket refusal to disclose fundamental financial and operational records.
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Escalating to the Industrial Relations Commission for arbitration
Because the Department refuses to provide critical documentation and maintains that consultation is finished, the PSA will now approach the NSW Industrial Relations Commission (IRC) to request an urgent relisting of the dispute before an IRC Commissioner and seek referral of the matter to compulsory arbitration under Section 136 of the Industrial Relations Act 1996.
The PSA will also seek interim status quo orders to freeze all implementation actions—including direct assignments and excess declarations—until the Commission hears and determines the dispute.
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Member action: submit your feedback
Your feedback continues to drive our industrial strategy before the Commission. Please forward any updated concerns, questions, or workplace impacts to the PSA Member Support Centre:
- Email:
- Telephone: 1300 764 679
- Call Reference: Please quote C10021066 in all communications.
All feedback is treated with strict confidentiality.
In Solidarity