The PSA has been advised that the Department of Customer Service’s CDT DIGITAL channels will be undergoing a restructure. This specifically applies to the OneCX team, which sits within Digital Channels.

The PSA has been advised there will be no loss of roles. The Department is converting 49 roles from temporary or contingent to ongoing.

The consultation period closes on 28 June 2023.

Provide your concerns about the restructure

Call the PSA Member Support Centre on 1300 772 679 or at and quote call number 205164.