On Wednesday, 4 November 2026, the Department of Customer Service (DCS) briefed staff on the proposed Change Management Plan (CMP) for the NSW Registry of Births, Deaths and Marriages (BDM).
The draft CMP proposes a net reduction of five positions, with three Clerk Grade 3/4, one Clerk Grade 5/6, two Clerk Grade 7/8 and one Clerk Grade 11/12 positions to be deleted, and two new Clerk Grade 9/10 specialist positions created.
PSA concerns
The PSA has serious concerns about the proposal, particularly:
- Work intensification: removing three Clerk Grade 3/4 positions while maintaining turnaround benchmarks risks increasing workloads and transferring more complex responsibilities to remaining staff without appropriate regrading.
- Draft Role Descriptions: key Role Descriptions remain in draft form without completed Mercer evaluations, limiting proper scrutiny of the proposed structure and classifications.
- Compressed timelines: consultation closes on 1 December 2026. Progressing role matching immediately before the Christmas closedown places unnecessary pressure on affected employees.
PSA member meetings
PSA members are invited to one the two meetings to provide feedback to the union.
| Meeting 1 | |
|---|---|
| Date: | Thursday 12 November 2026 |
| Time: | 1:00pm – 1:45pm |
| Location: | MS Teams
JOIN HERE |
| Meeting 2 | |
|---|---|
| Date: | Thursday 19 November 2026 |
| Time: | 1:00pm – 1:45pm |
| Location: | MS Teams
JOIN HERE |
If you are directly impacted by role deletion or have concerns about role matching, contact the PSA’s Member Support Centre for advice and representation. Your feedback about workloads and the impact of the proposed changes will also help inform the PSA’s collective response.
Email:
Quote Reference: C10024848
Telephone: 1800 772 679 (1800 PSA NSW)