The PSA would like to remind all members at Homes NSW, especially when on counter, phones and visiting clients, of the importance of reporting all incidents at work no matter how small it may seem. If it affects your safety, well-being or ability to do your job, report it.

From difficult and complex client needs, verbal abuse and threats, under-staffing which impacts on workloads, to safety hazards and other unexpected incidents.

Filling in an incident report using the Safety Suite Incident reporting is a crucial first step in making sure unsafe conditions, workplace issues or inappropriate behaviour are addressed.

The Safety Suite guides linked below are a reminder on how to report Work, Health and Safety incidents, issues and hazards, near misses, injury/ illnesses, and confidential incidents.

It creates a formal record, protects your rights and helps us as your union advocate for safer workplaces.

Why report incidents?

• It ensures your concern is taken seriously and is documented.
• It helps identify patterns or reoccurring issues.
• It strengthens our ability to hold your employer accountable with a paper trail.
• It protects you and your coworkers in case issues escalate

The PSA can make a better case for assistance to our members if there are records of your concerns within the Department.

Report a Confidential Incident

Report an injury or illness

Report a Hazard or Near Miss (no injury)