The ban in relation to Aboriginal consultation can now be lifted following a consultative process between Aboriginal staff, delegates and management. This has resulted in a new AUX code for Aboriginal Consultation.
In relation to other bans in place, the PSA will not stand by and see the Helpline treated like a standard call centre with every break taken by staff timed, including toilet breaks.
The PSA continues to direct members to abide by the following bans at the Helpline:
We again urge FACS to enter into genuine and meaningful consultation so that caseworkers can get on and do their essential work without being micromanaged for every minute of the day.
Assistant General Secretary
Public Service Association