Revenue NSW – Customer Engagement integration - Public Service Association

Revenue NSW – Customer Engagement integration

Revenue NSW - Customer Engagement Intergration - Dec 2019 (PDF version)

Meetings were conducted on Friday 13th with Revenue NSW staff about “Customer Engagement Integration”. The PSA understands this issue is of major concern to members but Revenue Management did NOT advise us that the meetings were occurring.

The PSA has been advised that the following principles will apply:

  1. No regional job losses as per current government policy
  2. There will be no assessment process – staff will be directly appointed by way of transfer
  3. Minimum of at least salary maintenance as per the recent TMP re: Service NSW transitions.

Proper consultation will begin with the PSA in the New Year. The PSA’s position will be NO LOSS of salary, future earnings, or entitlements.

Bulletins will continue to issue as further information comes to hand. The best place to go for information initially is your local PSA delegate. If you would like to speak to the PSA quoting number 125734.

Place this bulletin on noticeboards and in your tearoom. Speak to non-members about joining the PSA – safeguard your rights and entitlements at work.

PSA Member Support Centre, email: or phone 1300 772 679.


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