Working on the frontlines at Service NSW means members deal with all kinds of situations every day. From difficult customers to safety hazards and other unexpected incidents.

The PSA would like to remind all members about the importance of reporting of all incidents at work no matter how small it may seem. If it affects your safety, wellbeing or ability to do your job, report it.

If you need support your union is here to help.

Filling in an incident report using Crisis Action Portal (CAP) and MySafety reporting in SAP is a crucial first step in making sure unsafe conditions, workplace issues or inappropriate behaviour are addressed. It creates a formal record, protects your rights and helps us as your union advocate for safer workplaces.

Why report incidents?

• It ensures your concern is taken seriously and is documented.
• It helps identify patterns or reoccurring issues.
• It strengthens our ability to hold management accountable with a paper trail.
• It protects you and your coworkers in case issues escalate.

The PSA can make a better case for assistance to our members if there are records of your concerns within the Department.