GWIC Code of Ethics and Conduct - Consultation

The PSA has been contacted by GWIC about proposed changes to the Code of Ethics and Conduct Policy. GWIC staff have been given through to 22 November 2019 to respond to GWIC with any feedback in relation to the proposed changes. If members want to raise any issues with the proposed changes to the policy through the PSA you are invited to address these to…

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Christmas Closedown Arrangements

The PSA is advised that some members have expressed some confusion in regard to the Christmas Closedown Arrangements communicated by Parliament.  With that in mind, we provide the PSA’s advice in an effort to clarify: Where an employee has excessive accrued recreation leave they can be directed to take some of that leave; Employees cannot be directed to take Leave Without Pay (LWOP); Reasonable requests…

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TfNSW PDR Training

Your union, the PSA has over an extended period of time been made aware of issues arising from the PDR system. This was clarified further for us in the results of the recent PDR survey we sent out to our membership. In light of this, the PSA has decided that we will be running exclusive training for members on the use of the PDR system.…

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ICT Overtime vs On-call

A number of members have contacted the PSA recently seeking advice in relation to overtime vs being on-call.  This bulletin seeks to clarify the difference and provide information on what is known as a ‘disturbance’ allowance.  This information is of relevance to you if you are a day worker (not a shift worker). Overtime occurs when your manager/supervisor directs you to perform work in the…

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PSA Survey: Housing Contact Centre – Your Conditions Your Say!

As many of you would be aware the conditions of employment of Client Service Officer (Call Centre Operators) and Senior Client Service Operator (Call Centre Supervisors) are governed by the Housing Call Centre Operators Agreement. This agreement sets out your rights and entitlements in the workplace including the rostering arrangements, hours of work and overtime. You can find a copy of the HCC Operators Agreement…

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