Customer Concierge Operator and higher duties – dispute

The PSA Delegates at the Newcastle Contact Centre for some time have been dealing with the issue of CCOs undertaking the work of the higher graded role of CSR. This issue was further exacerbated following changes made to the role descriptions for both CCOs and CSRs in September 2018. As we have not been able to resolve the matter through our regular Joint Consultative Committee…

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Sharing of Headsets: Discussions held

Following on from our last bulletin, which reminded members of their rights under the Work Health and Safety Act (2011), the PSA held discussions with Revenue NSW on 26 November regarding the use of shared headsets. In attendance was your local PSA delegate, as well as PSA Industrial staff. Following robust discussions, a plan was agreed to move forward on this issue. The Health and…

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Better Regulation Division relocation to 4 Parramatta Square

The PSA has been made aware of the decision by the Department of Customer Service to relocate Better Regulation Division (BRD) and Liquor and Gaming CBD-Based staff to 4 Parramatta Square 4PSQ from March 2020. Last week some staff in BRD were informed of the proposed move and this has caused a level of undue anxiety. One of the concerns raised has been the lack…

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KNOW YOUR RIGHTS – flex and flexible working in Housing

Do you know?    Your bandwidth hours are: 7.00am to 7.00pm Your core hours are: 9.30am to 3.30pm Your full-time hours of work, Monday to Friday are: 35 hours a week Your meal break can be taken from: 11.30am to 2.30pm, is a minimum of 30 minutes and a maximum of 2 hours and 30 minutes This means you can work flexibly for example, starting work…

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SES Christmas closedown

The PSA was contacted by members regarding a memorandum issued by SES on 30 October 2019 titled ‘Christmas Closedown and Leave Arrangements December 2019 – January 2020.’ The primary concern raised related to: Managers are requested to ensure that all employees have no more than 15 days (105 hours) of recreation leave by the end of the Christmas holiday period (February 2020) to ensure leave…

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