Update for PSA members at the Museums of History
On Tuesday 2 September 2025 the Museums of History NSW (MHNSW) wrote to the Public Service Association of NSW (PSA) to inform of an underpayment that has occurred in the salaries of Part-Time Visitor & Interpretation Officer and Visitor Services Experience Officers with the organisation.
Following an internal review, it has been identified that the Part-Time Visitor & Interpretation Officer and Visitor Services Experience Officer roles are entitled to receive shift loadings in accordance with Section 87.1 and 87.2 of the Crown Employees (Public Service Conditions of Employment) Award.
Eligibility for shift loadings commenced following changes to the roster working patterns from January 2013. The review included analysis of more than 90,000 shifts worked from January 2013 to August 2025 and took nine months to complete.
MHNSW has consulted with Government Shared Services, myWorkZone (mWZ), and will commence repayments from payday 11 September for those staff still on mWZ. This will include monies owed up to 20 June 2024 (reflecting transition date to mWZ).
Affected staff will be notified in writing from Monday 1 September, including the number of shifts involved and the total amount due. The Director, Heads of Portfolio and Visitor Service Coordinators (managers and supervisors of the roles) have been updated and together with MHNSW P&C will support staff with any questions.
Where applicable Shift Loadings will be paid to staff automatically through mWZ from 11 September 2025.
Those staff no longer employed by MHNSW will be contacted, asked to submit documentation, onboarded to mWZ, paid, then offboarded.
For the period 21 June 2024 to 19 August 2025 shifts on mWZ are being analysed. When completed any outstanding monies will be paid in the following payday.
MHSW has made every effort to expedite the repayment as quickly as possible and has apologised to staff for the inconvenience caused.
Any PSA member who has any ongoing concerns in relation to this matter please contact or 1800 772 679. Please quote Case ID C00220341.
Your industrial support
Greg Shaw PSA Senior Industrial Officer