ChildStory – Time for the Regionals to Take a Stand

Feb 21, 2018

ChildStory – Time for the Regionals to Take a Stand – February 2018 (PDF version)

Recently Murrumbidgee members from Albury, Griffith and Wagga CSC’s walked out at lunchtime to highlight the catastrophe that is ChildStory.

Members detailed the many issues that have been identified across the State with still no resolution in sight. Griffith members feel they are faceless and voiceless.

Again our members say that ChildStory is not keeping children safe. Our members are very concerned that this unsafe platform is making their work much more cumbersome and children are the victims in this.

Of particular concern to our Regional members is that new caseworkers will not have access to KiDS and that they will have no training in navigation of the system.

This is particularly dangerous as many records have not been migrated to ChildStory and if they have they are often wrong.

Members again raised the issue of managers not being able to approve their work on ChildStory, however many caseworkers can approve their own work.

The PSA will continue to support our members across the State in lunchtime walkouts and other actions to come. The Department must take action now to fix this dangerous system. Our members will not be silent. The PSA will continue to pressure FACS and Minister Goward to acknowledge ChildStory’s systemic failings so that work can begin to fix this mess. Neither Minister Goward nor the Secretary for FACS depend on ChildStory to do their work – but you do. The PSA will make sure they hear you.




Rural Fire Service PSA members meeting Hornsby Fire Control Centre (Cowan)

Feb 21, 2018

Rural Fire Service PSA members meeting – Hornsby Fire Control Centre (Cowan) – February 2018 (PDF version)

Thursday 22-2-2018


Hornsby Fire Control Centre – 1049 (Pacific Highway – Cowan)

Lunch room


  • Award variation
  • Work Health and Safety – Work Groups and Health and Safety representatives

It’s time to get involved!

For more information contact the PSA on 1300 772 679.


Service NSW Liverpool PSA meeting notice

Feb 21, 2018

Service NSW Liverpool PSA meeting notice – February 2018 (PDF version)

PSA will be visiting your office on a routine visit and will be available to talk to you during your break about industrial issues in Service NSW and the upcoming award negotiations.

Staff Room

Thursday 22 February 2018


Liverpool Service NSW

I look forward to meeting you.

  • Simon van Vegchel – Industrial Officer

Not a member? Join the PSA today at

It’s time to get involved!

Parramatta Justice Precinct Lunch n’ Learn Understanding Workplace Rights and Entitlements

Feb 21, 2018

Parramatta Justice Precinct Lunch n’ Learn – Understanding Workplace Rights and Entitlements – February 2018 (PDF version)

Wednesday 28 February


Room 4.01, Level 4, PJP

The PSA is hosting a Lunch n’ Learn for members at Parramatta Justice Precinct.

Presented by PSA Educator, Anne Kennelly, the session provides a brief overview of the sources of your workplace rights and entitlements in the NSW public sector, including the relevant pieces of legislation and the award. The session will finish with an exercise on how to read your award.

The event will be catered with pizza, or attendees can bring their own lunch.

Please RSVP to PSA Organisers:

Numbers will be limited to a max of 20 members, so please respond soon to reserve your spot.

Encourage your colleagues to join the PSA at

United we bargain, divided we beg – A unionised workplace is a fairer one!

CPSU NSW and House with No Steps first Joint Consultative Committee JCC update

Feb 21, 2018

CPSU NSW and House with No Steps first Joint Consultative Committee JCC update – February 2018 (PDF version)

In this update:

  • ADD hours for temporary and casual staff
  • Fitness for work self-assessment
  • Recruitment after the two-year guarantee ends
  • Pay, leave and payslip errors
  • Work health and safety
  • Skype training
  • Team Leader matrix of duties
  • Casuals on ongoing roster lines
  • Vehicle excess
  • CPSU NSW/PSA at your team meetings

On Monday 12 February 2018, your delegates and industrial staff from the CPSU NSW/PSA met with House with No Steps to discuss collective member issues at the first Joint Consultative Committee (‘JCC’) meeting.


PSA representatives and delegates: Dean Allen (PSA industrial Officer), Shane Elliott and Tony Hay.

Management representatives: Karen Doak, General Manager, People and Organisation and Samantha Bowden, Human Resources Manager, Southern NSW/Illawarra and Shoalhaven.

Issues discussed included:

  1. HWNS recruitment update

i) Casual and part-time staff

The CPSU NSW raised member concerns including in relation to long-term casual staff and the desire by some part-time staff to increase their hours of work. For example, part-time staff are unaware if they are able to increase their hours of work and HWNS advised emails had not been sent yet as it is still awaiting notification of the availability of any additional hours from CARs and MARs.

HWNS has agreed to send a reminder to CARs and MARs to review increase of work hours where it might be available.

The CPSU NSW asked for clarification of the process for members to contact HWNS with questions in relation to increasing their hours of work and HWNS advised that in the first instance staff should contact their CAR and after that to contact HR.

The CPSU NSW explained the continuity-of-care benefits to clients through ensuring a balanced mixture of full-time and part-time staff. HWNS indicated the majority of its existing workforce are part-time staff.

ii) Fitness for work self-assessment

The CPSU NSW detailed member concerns in relation to the nature of the questions including the in-depth medical questions in the form and concern medical practitioners could potentially be contacted without member consent.

HWNS advised that the self-assessment form is not meant to be intrusive and that the purpose is for use as a risk management tool, for example in the event that a staff member has Type-1 diabetes. HWNS advised that this information had not been provided by the Department of Family and Community Services (FACS) at the time of transfer of staff to HWNS. The form has been provided to all HWNS staff upon commencement and was prepared by the rehabilitation provider for HWNS.

The self-assessment form is not intended as a culling tool.

HWNS have agreed to discuss the format of the self-assessment form further with their rehabilitation provider in light of member concerns.

iii) Will permanent staff go through a similar recruitment process as the current casual recruitment?

The CPSU NSW sought clarification as to member feedback that they had been informed that permanent staff would be required to undergo a recruitment process at the expiry of the two-year guarantee of employment conditions.

HWNS advised firstly that there is no internal messaging from HWNS as to any such requirement to reapply for roles and secondly that HWNS will consult with the CPSU NSW in the near future as to any requirements for permanent staff at the end of the two-year employment guarantee period.

  1. Pay and leave discrepancies, pay slip template

The CPSU NSW raised concerns about pay and leave discrepancies on the HWNS pay slip, which does not provide the same level of detail as the old FACS pay slips and doesn’t provide the required detail to correctly identify the source of potential mistakes.

HWNS advised it is not able to provide further detail due to limitations with the HWNS software. HWNS indicated that if members have any pay issues or concerns over payment for hours worked to raise the issue with their Team Leader, CAR or MAR. If the enquiry remains unresolved, staff can lodge a ‘Wage Enquiry Form’ through the online HWNS People Service Centre.

  1. WHS Committee

The CPSU NSW has requested consultation in relation to the formation of the Work Health Safety Committee structure including Work Groups and Health and Safety Representatives (‘HSR’s’).

HWNS advised that a new Work Health and Safety manager has been recruited and is based in Melbourne. HWNS is currently reviewing the WHS structure and will discuss proposed arrangements with the CPSU towards the end of March 2018.

The CPSU NSW has now requested Work Health and Safety as a standing item on the JCC agenda.

  1. Training – including face-to-face training for IT use and medical procedures

The CPSU NSW raised concerns regarding recent training modules that had been conducted by Skype and some of the difficulties experienced by members during that training including:

i. Up to six staff crowding around one laptop at the kitchen table and sharing from one paper handout of course materials.

ii. Difficulty for some staff to follow along with some of the course materials or information by Skype.

The CPSU NSW explained staff would benefit from more face-to-face training particularly given the complexity of some learning and development topics and also in relation to various medical procedures that require specialised training for disability support workers to safely undertake those tasks.

The CPSU NSW has now provided HWNS with the Health Care Procedures Register previously agreed between ADHC and the PSA in April 2015 which can be found HERE.

  1. Team Leader role – a review of the role under agreed ‘matrix of duties’

The CPSU NSW raised concerns in relation to the increased administrative tasks burden upon all members including:

i. New online reporting processes for all disability support workers including incident reports and shift reports.

ii. An increase above the 40 per cent ratio of administrative tasks to be performed by Team Leaders.

iii. The corresponding difficulty for all staff to complete online reporting requirements given the limited access to computer hardware which is generally only one laptop per group home.

The CPSU NSW has requested HWNS to consider resourcing group homes with additional computer hardware and we have subsequently written requesting colour printers in order to assist with printing critical materials in colour.

The CPSU NSW has now provided HWNS with a ‘matrix of duties’ for Team Leaders (the ADHC Community Living Award – Team Leader Administrative Tasks – Group Homes dated
16 March 2010), found HERE, and requested consultation in relation to the increased administrative workload experienced by Team Leaders.

  1. Casuals on ongoing rostered lines

The CPSU NSW raised concerns that the line between casual and temporary staff is apparently blurring and that this has led to rostering casual staff on ongoing lines on the group home roster due to confusion around their temporary contract status. This can lead to unintentional breaches to the Rostering Principles and disadvantage those staff, who through no fault of their own, are either on ongoing lines or remaining casuals seeking available work.

HWNS confirmed there was indeed confusion around this matter and it was looking at the current recruitment process to address these issues.

In the meantime, members are asked to alert your delegates if you become aware of any instances of breach of the Rostering Principles and the CPSU NSW will raise those matters directly with HWNS.

  1. Vehicle excess, HWNS may require staff to pay excess in the event of accident

The CPSU NSW raised member concerns they had been informed by a manager they would be required to pay an insurance excess in the event of a motor vehicle accident whilst operating company motor vehicle.

HWNS responded that staff may be required depending upon the case by case circumstances including for example whether the employee has repeatedly damaged company motor vehicles.

  1. Future JCC meetings

The CPSU NSW is pleased to report that HWNS has made a commitment to regular and quarterly JCC meetings and the next JCC meeting is currently being organised.

PSA/CPSU NSW members have access to advice, support and representation either via the PSA’s Member Support Centre (Tel: 1300 772 679) or by contacting your local delegates, the PSA Industrial Officer or Organising Team.

Your PSA/CPSU NSW delegates are:

Shane Elliott – CPSU NSW/PSA delegate

Tony Hay – CPSU NSW/PSA delegate

Your PSA/CPSU NSW staff are:

Dean Allen – Industrial Officer

To have a PSA Organiser attend your next team meeting contact:

What can you do?

  • Give a copy of this bulletin to your colleagues.
  • Print this bulletin and put it up on your notice board.
  • Ask a colleague to join the CPSU NSW/PSA.
  • Get involved as your Area Contact.
  • Get involved by becoming a delegate.
  • Attend a meeting at your worksite.

Crown Solicitor’s Office PSA members meeting

Feb 21, 2018

Crown Solicitor’s Officer PSA members meeting – February 2018 (PDF version)

Thursday 22 February


Heritage Room


  • Open -plan issue
  • Health and Safety Representative Structure
  • Survey results
  • General business

Encourage your colleagues to join the PSA at

United we bargain, divided we beg – A unionised workplace is a fairer one!


Indigenous flag dot painting small