Are you a Casework Support Officer in Community Services? Discover how a Workload Planner can work for you
Join us and take control of your workload.
With the new Child Protection Award now in effect, we are urging all members to actively use the current Workload Planner (WLP).
The culture of dedicated staff going above and beyond impacts wellbeing and prevents meaningful change for the wider workforce — and most importantly, for the children, young people and families of NSW.
To support you in setting boundaries, prioritising your workload, and confidently saying “No” to tasks you simply don’t have the hours to complete, the PSA is running a Workload Planner Lunch & Learn session specifically for Casework Support Officers. The session will be held both in the Community Services Centre and via Microsoft Teams.
The WLP is easier to use than you might think. And the truth remains: If it’s not measurable, it’s not manageable.
Using the WLP provides clear evidence to the Public Service Association (PSA), Manager Casework, Manager Client Services, Directors, and Executive District Directors that there are NOT enough workers to meet the workload.
All Casework Support Officer PSA Members are invited to attend these sessions to demystify the WLP and take back control of your workload — not just for yourself, but for the people who rely on you.
Ingleburn & Macarthur Community Services Centre
Date Wednesday 10 December 2025
Time 12:00pm-1:00pm
Location Conference Room Level 1, 6 Lithgow Street Campbelltown.
The meeting will also be held via Microsoft Teams. All members are welcome to jump on regardless of location or role.
Join the meeting here
Meeting ID 430 776 488 313 05
Passcode Yn9iA9Gk
Bring your laptops and have the WLP ready!
If you would to hold the next Workload Planner Lunch & Learn from your workplace, email Organiser Andrea Cartwright at
PSA Delegate
Kellie Jermyn Casework Support Worker
Assistant Secretary Community Services Departmental Committee
PSA Central Councillor