Housing Client Service visits: KPI returns to 65 per cent - Public Service Association

Housing Client Service visits: KPI returns to 65 per cent

As you may be aware, your elected Delegates raised concerns about the increase in the key performance indicator (KPI) for Client Service Visits (CSVs) from 65 per cent up to 99 per cent and the impact that would have on members’ responsibilities for clients including their workload.

Your Delegates and PSA staff took this issue up with the Department and discussed the impact that this would have on members delivering services to some of the most disadvantaged people in the state.

The Deputy Secretary for Housing took your concerns on board and undertook to look into this matter and come back to the peak consultative meeting, the Housing Joint Consultative Committee (JCC).

At the recent JCC the Deputy Secretary, Housing advised that prior to his commencement in the role there was an agreement with Land and Housing Corporation for CSVs to increase to 99 per cent.

The Deputy Secretary, Housing, having taken into account the concerns and strong representations of your elected Delegates has instructed that the KPI for CSVs has returned to the original 65 per cent.

Many Districts have previously and continue to achieve more than 65 per cent of CSVs in the normal course of the year and of course we support the efforts of members in continuing to do so. We all know the importance of conducting CSVs and ensuring that issues are identified and resolved to ensure that the properties are well maintained for the benefit of the clients and of course preventative maintenance is more cost effective and allows financial resources to be better allocated.

As always this is a matter that could not have been resolved without the hard work and dedication of your fellow members who have taken on the responsibility of being your elected Delegates.

We should also take the opportunity to thank the Deputy Secretary, Housing for his willingness to engage in meaningful consultation and listen to the issues and concerns of you the members.

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