News

Monday, 18 September 2017

PSA bulletin and meeting notice – DFSI – Better Regulation – Customer Experience


DFSI – Better Regulation – Customer Experience – Sept 2017 (PDF version) KPIs for managers to reduce your unplanned leave Concerns have been expressed by members across Customer Experience, and raises particular concern for the PSA, on the implementation of KPIs for managers.  One KPI encourages managers to reduce your rate of unplanned leave. In essence, a manager’s performance is being measured against how much of your unplanned leave they are able to reduce. This