The Public Service Association is aware of recent announcements concerning the restructuring of the Customer Experience Unit (CXU) within the Customer Delivery and Transformation (CDT) Division,

The decision to delete CXU operations follows the NSW Government’s budget adjustments and a shift in funding priorities. All ongoing non-executive roles within CXU are impacted, with the draft Change Management Plan (CMP) now open for consultation until 27 March 2024.

Moving Forward Together:

The PSA is actively engaging with department leadership to ensure that the rights and interests of our members are front and center in all discussions related to the restructure.

• Immediate Action: We urge all members to share their feedback and concerns with us. Your insights are vital in our efforts to represent your interests effectively.

How to Provide Feedback:

If you have any feedback or concerns regarding the draft RMP, please contact member support at or call 1800 772 679. Feedback should be submitted to the PSA by COB Tuesday 26 March 2024. Please quote reference number 217688.

Government Workforce Mobility Placement Policy (WMP).

The new WMP policy will play a key role in outcomes for impacted employees. Your industrial representatives will ensure that all efforts are made in line with this policy and relevant legislation. You can access the WMP HERE

Need Assistance?

For members seeking advice or support, please reach out to our PSA Member Support Centre on 1800 772 679 or by emailing . Our team is ready to assist you with navigating the CMP and understanding your rights.