The PSA has learned Revenue NSW is conducting a ‘scheduling review’.
While it is unclear what this will entail exactly, we do know suggested changes relate to all Collections contact centre staff for all sites.
We also know all staff have been asked to give preferences in relation to shifts and have all been advised of the shift allowance being removed.
We want to point out to members that:
Afternoon – at or after 10am and before 1pm 10.0%
Afternoon – at or after 1pm and before 4pm 12.5%
Night – at or after 4pm and before 4am 15.0%
Night – at or after 4am and before 6am 10.0%