Your union invites your input on the draft Department of Customer Service (DCS) Misconduct Procedure, which has been released for consultation until Wednesday 17 April 2024.

Developed by DCS People & Culture, this draft procedure aims to formalise the misconduct and inquiry process, outlining potential actions in cases of suspected breaches by employees.

The procedure should ensure that the Department handles employee misconduct promptly, fairly, and in line with legislative requirements outlined in the Government Sector Employment Act and its associated Rules and Regulations.

View the draft HERE

How to provide feedback

If you have any feedback or comments regarding the draft Misconduct Procedure policy, please contact member support at or call 1800 772 679. Feedback should be submitted to the PSA by close of business 15 April 2024. Please quote reference number 218642.