We are yet again investigating unpaid work across Service NSW Service Centres.

This has been an ongoing issue over the years and it has again been brought to our attention that some staff are being ‘informally’ requested to be at work prior to their start time to complete tasks such as setting up computer stations, logging into systems and getting the cash float to be able to call their first customer at the shift start time, as well as cases of staff being held back serving customers past their finish time and are not paid overtime.

To be very clear, it has been a long-standing arrangement that Service Centres should be rostering some staff on for an early start so that they are ready to open on time. There should be no requirement for staff to start work outside of their rostered start time.

You are entitled to be paid for any extra time outside of your rostered shift that you have been expected, directed or are required to put in.  Whether at the start or at the end of the shift.

While we are investigating this issue, the PSA suggests you take note of any overtime you do. This includes what time you start setting up (compared to your actual start time), any overtime you do at the end of your shift, and if you receive your 10-minute break or not.

We need to hear from you!

We need you to inform us if you have been or are being affected by this issue.  If you are coming in early or staying later, we need to know so that we can deal with this issue on behalf of members.  Please provide information to the Member Support Centre on or 1800 772 679 quoting reference number 194370 by COB Monday 21 November 2022.

If you know a non-member who is interested in getting involved in the union, please contact your local delegate to join up, or invite them to go to www.psa.asn.au/join.